Lancelin Medical Centre
CHOOSE A PRACTICE
Clinic Hours
Lancelin Medical Centre Hours:
Call the practice to arrange an appointment or book online:
Monday to Friday 8.30am to 4pm
Medical services we offer
Aged Care residents on a weekly basis.
On site Pathology
Audiology
Care Plans for patients with Chronic diseases (Health assessments)
Drivers License Medicals
Drug and Alcohol screening
Home visits
eHealth
ECG
Skin Checks - Cryotherapy
Spirometry (lung function test)
Immunisation and Travel Advice
Minor Surgery
Mine Health Assessments
Mental Health Care Plans
Pregnancy test and care
Pre-Employment medicals
Well Women and Men’s Health Checks
Information
Lancelin Medical Centre is dedicated to providing you with excellent health care at no cost as we are a mixed billing practice for all patients who hold a valid Medicare card (with some exceptions).
Pre-employment Medicals and Driving Licence Medicals:
Minor Surgery and Dressings:
Fees
Did Not Attend (DNA) and Cancellation Policy
Workers Compensation / Motor Vehicle Accidents:
Management of Personal Health Information
If you do not hold a valid Medicare Card (or visiting from overseas) the consultation fee will be $69.00.
These are not covered by Medicare and will incur a cost.
There is a small cost ($5-$30) involved for consumables used during these types of procedures. This is because Medicare do not reimburse the practice for any consumables and to keep the practice viable in view of the rebate freezes and to
maintain bulk billing for all we have had to introduce these fees.
Standard consultation $70 – rebate from Medicare ($38.20)
Long Consultation $107 rebate from Medicare ($73.95)
Pensioners and concession card holders are Bulk Billed
Children aged 16 years and younger are Bulk Billed
Missed Appointment fee is $32 for appointments cancelled less than 2 hrs prior
Medical Record Transfers $22 per patient
Workers Compensation first consultation is payable by the patient (can be claimed from insurance company if claim accepted)
All Commercial/Diving medicals are not covered by Medicare, Private fees apply
Long Consultation $107 rebate from Medicare ($73.95)
Pensioners and concession card holders are Bulk Billed
Children aged 16 years and younger are Bulk Billed
Missed Appointment fee is $32 for appointments cancelled less than 2 hrs prior
Medical Record Transfers $22 per patient
Workers Compensation first consultation is payable by the patient (can be claimed from insurance company if claim accepted)
All Commercial/Diving medicals are not covered by Medicare, Private fees apply
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 2 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak Reception staff.
These are private costs not covered by Medicare - unless you have a claim number you will need to pay the consultation fee at the time of your appointment to claim back from the insurance claim.
These costs vary (on average $70-150).
The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party
to obtain information, transferring of health information and access and security of personal health information.
It adheres to the The National Privacy Principles Act and the Health Records and Information Act.
URGENT RESULTS
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details
supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently
for an appointment.
NON URGENT RESULTS
The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.
If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base
CONTINUOUS EDUCATION
The practice is committed to supporting the doctors, nurses and administration staff to participate
in on-going education.
APPOINTMENTS
Please ring (08) 9655 2202 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
AFTER HOURS
In the case of an emergency call 000 or if we are closed please contact Joondalup Health Campus on 9400 9400 or go to Grand Boulevard and Shenton Avenue, Joondalup Or you can contact Silver Chain on 96 551033
or 61 Gingin road, Lancelin.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at reception@northamfamilypractice.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Staff at Lancelin Medical Centre
Dr William Chapman - Family Physician, Skin Cancer, Sports Medicine, Recreational Dive Licenses, Family Contraception (all forms) and Minor Procedures.
Todd Brandis-
2IC
Chris Brandis
-Practice Nurse
Tania Ladner
-Receptionist