Jupiter Health Subiaco
CHOOSE A PRACTICE
Grd Flr, Unit 7, 400 Roberts Road,
Subiaco WA 6008
GP Phone: 0863896800Cosmetics Phone: 0863896888Fax: 0863896899
reception@jupiterhealthsubiaco.com.au
Clinic Hours
Jupiter Health Subiaco Practice Hours:
Call the practice to arrange an appointment or book online:
Monday to Friday 9am to 5pm
Medical services we offer
Mole Mapping Services through Mole Mapping WA
Cosmetic Treatment Services through Jupiter Cosmetic
Women’s Health
Pap smears,
Women’s Health Checks
Other services that we can help you with include:
• Skin care
• Contraception consults
• Antenatal and postnatal care
• Menopause
• Weak pelvic floor and more
All the above are bulk-billing services
Men’s Health
Including:
• Skin care
• Skin cancer checks and surgeries
• General wellbeing
• Prostate check
• Treating and managing any sexual, psychological and physical problems
Skin Cancer check and treatment
Jupiter Health Subiaco has an in-clinic total body mapping machine.
Our experienced doctors who have trained extensively in skin cancer surgery and treatment will be able to map your entire body, detect any skin cancers and remove on site.
Child health and check
We enjoy watching the community growing and that’s brings a smile to our faces.
Immunisation
We have highly trained, child friendly nurses available for your child’s required immunisations.
Chronic disease management
Chronic disease definitions do vary, but our definition of chronic disease is any health complaint that may bother you for a long time and you can’t find a solution for it. If this sounds like your situation then go no further than Jupiter Health Subiaco. We offer comprehensive history taking, investigation ordering, understanding and a feeling of what you are going through and to work toward a better quality of life by managing your condition/s.
Allergy and Asthma
Autumn, spring, winter or all year long your allergies and asthma can fluctuate and here at Jupiter Health Subiaco we understand your needs and we are here to help and will provide you with a written action plan so you can take it home, to school or work.
Aged care
With population age increasing, we understand that looking after the elderly people is a must. With understanding how delicate their physical and mental state is, we offer the help with disabled access, instant INR, no out of pocket cost for anything including driving license assessment and minor surgeries, and comprehensive annual health check, and we have just introduced over 65 year old dementia health assessment.
Acute critical care and minor injuries. With our flexibility and wide range of opening hours we are sure to have one of our doctors to tend you as soon as possible.
Pathology collection centre
Western diagnostic Pathology supply a superb bulk-billing service for all Medicare rebatable test items in our practice.
Jupiter Cosmetic
At Jupiter Health Subiaco, not only will you receive outstanding care in general practice but we also have a fully equipped cosmetic clinic. With two highly qualified cosmetic nurses on board and the best state of the art equipment, you will love Jupiter Cosmetic.
Fees
At Jupiter Health Subiaco, we bulk-bill all patients who hold a valid Medicare card. If a procedure is not covered by Medicare you will be informed prior to your consultation. For all non-Medicare card holders, a list of our consultation fees is provided below:
Monday - Friday
Brief Consultation: $42.70
Standard Consultation: $62.00
Long Consultation: $96.00
Pre-employment Medicals and Driving Licence Medicals: These are not covered by Medicare and costs will occur.
Cosmetic Treatment: Please note that Cosmetic treatment is not available under Medicare, our friendly cosmetic nurses will be happy to provide you with a free initial consultation to discuss cosmetic treatment and provide you with a quote.
Surgery and Dressings: There might be a cost involved for consumables used during these types of procedures.
Please ask the doctor or nurse prior to any procedure if any out of pocket expenses will be incurred.
Did Not Attend (DNA) and Cancellation Policy
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per single consultation or for double consult a fee of $80 for any appointment that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the doctor’s discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak with our reception staff.
Information
Our friendly administration team consists of: Practice Manager:
Please note that the email addresses are not monitored 24/7.
If you want to book an appointment, please either call the practice or book online.
Strictly no clinical information or results, or clinical advice will be given over email.
Our cosmetic nurses:
We have two highly qualified and experienced cosmetic nurses at Jupiter Health Subiaco.
MANAGEMENT OF PERSONAL HEALTH INFORMATION
The practice has strict guidelines on confidentiality, patient consent, and consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act.
URGENT RESULTS
Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
NON-URGENT RESULTS
Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.
If your results are NORMAL we will NOT contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.
CONTINUOUS EDUCATION
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per single consultation or for double consult a fee of $80 for any appointment that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the doctor’s discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak with our reception staff.
APPOINTMENTS
Please phone us on (08) 6389 6800 for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at reception@jupiterhealthsubiaco.com.au
All personal emails are stored on a program specific encrypted computer data base system.
Only a member of the medical or clinical team can provide treatment or advice over the telephone.
A response can be expected within 2-3 business days for non-urgent matters and within the same day
for urgent matters.
When telephone communication is received, the urgency and nature of the call is gathered to determine if
the call will be transferred immediately or if a message will be taken for the call to be returned.
In non-urgent situations, a message will be taken and passed on to the appropriate doctor.
Patient messages taken for follow-up by a general practitioner or other practice team member are
documented for their attention and action.
For afterhours medical attention, please contact the following or alternatively seek the nearest Hospital
Emergency Department: Sir Charles Gairdner Hospital, Hospital Avenue, Nedlands WA 6009 Phone: (08) 6457 3333
Or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.
PATIENT FEEDBACK
Your feedback is important to us and patient feedback forms are available at reception.
Alternatively forward your comments
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The HEALTH AND DISABILITY SERVICES COMPLAINTS OFFICE (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Staff at Jupiter Health Subiaco
Dr. Edward Soloman (MBChB; FRACGP)
Special interests: Sports injuries, osteoarthritis management and skin cancer diagnosis and surgery
Languages Spoken: English, Arabic
Dr. Michael Gendy (MBBCh, FRACGP)
Special interest: Family Medicine, Skin Cancer, Chronic disease management, Cosmetics and Procedures of aesthetic medicine, Aged Care, mental health, mens health
Languages spoken: English, Arabic, Russian
Dr. Ivan Lau (MBBS (Hons), FRACGP)
Dr. Ivan Lau graduated from the University of Western Australia with a Bachelor of Medicine and Surgery with Honours in 2009 and is a Fellow of the Royal Australian College of General Practitioners. Dr. Lau has broad training and over 10 years experience including surgical skills attained from work in the hospital.
He has also attained a Certificate of Skin Cancer Medicine, completed the General Surgical Science Exam and attained a certificate in Advanced Trauma Life Support. Dr. Lau is committed to providing friendly, high-quality healthcare.
Special Interest:
• Family Medicine
• Men’s Health
• Skin Cancer Diagnosis
• Chronic Disease Management
• Travel Medicine
Dr. Nahid Bari (MBBS,FRACGP,DCH)
Special Interest:
• Women's Health
• Men’s Health
• Children’s Health
• Family Medicine
Dr. Hoon Koh (MBBS,FRACGP)
Special Interest:
• Men’s Health
• Chronic Disease Management
• Travel Medicine