C.Y. O'Connor Village Medical Centre

CHOOSE A PRACTICE

Unit 2B ,11 Erade Drive
Piara Waters, WA 6112

Phone: 0893972866
Fax: 0893932476

Clinic Hours

Village Medical Centre Hours:

Monday: 8am – 10pm

Tuesday: 8AM – 10pm

Wednesday: 8am – 10pm

Thursday: 8am – 10pm

Friday: 8am – 10pm

Saturday: 8am - 2pm

Sunday: 8am - 2pm

Public Holidays: 8am - 2pm

Medical services we offer

Check-ups

Family planning

Pap smears

Pregnancy tests

Antenatal care

ECG: heart check

Counselling

Immunization: children, adults

Blood tests

Minor surgery: stitching cuts, removing moles, skin cancers

Liquid nitrogen 'freezing' therapy for sunspots and warts

Weight control

Nutrition advice

Sports medicine

Stop smoking assistance

Dermatoscopy

Occupational medicine

Information

OUR PRACTICE

Our friendly Administration Team consists of: Practice Manager Miss Denika Quigley and Miss Caroline Williams our receptionist.

Our Practice Nurses are Mrs Jacqueline McLaughlin and Miss Nirbir Mann , they are available for immunisations, dressing, care plans and other general non specific medial advice.

Management of Personal Health Information

The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the The National Privacy Principles Act and the Health Records and Information Act.

URGENT RESULTS

Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

NON URGENT RESULTS

The Nurse will contact you via phone to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are NORMAL we will Not contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

Confidential information is not included in these letters). All personal information is stored on a program specific, encrypted computer data base

CONTINUOUS EDUCATION

The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.

DID NOT ATTEND (DNA) AND CANCELLATION POLICY

Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 4 hours of the appointment time.

If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.

We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns please speak Reception staff.

APPOINTMENTS

Please ring 9397 2866 for an appointment.

If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.

TELEPHONE AND ELECTRONIC COMMUNICATION

Electronic Communication is available via email at info@villagemedicalcentre.com.au All personal email is stored on a program specific encrypted computer data base system. Any emails or phone calls addressed to clinical staff will be forwarded to the appropriate physician and returned with a phone call.

For after hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:

Armadale Hospital After-Hours GP, 3056 Albany Highway, Armadale WA 6112, Phone: 9391 2285 Or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.

Patient Feedback

Your feedback is important to us and Patient Feedback forms are available at reception. Alternatively forward your comments to:

Email: info@villagemedicalcentre.com.au

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

The Health and Disability Services Complaints Office (HaDSCO)

GPO Box B61

Perth WA 6838

Phone: (08) 9323 0600

Fax: (08) 9221 3675

Country Free Call: 1800 813 583